24 for '24
January 8, 2024
You’re looking to establish a new location to serve the growing global need for software development and support services, but you want to avoid the places baseball legend Yogi Berra once described as only he could: “Aw, nobody ever goes there. It’s too crowded.” Josefien Glaudemans and the team at BCI Global have scoured the planet to find 24 locations that fit the bill, followed by a Q&A with Glaudemans about what trends and places could be emerging next. -Ed.
The landscape of tech and support centers is undergoing major changes driven by technology, globalization, working from home and the increasing need for efficiency and cost-effectiveness. No matter how appealing remote work is, physical locations are still required for most tech (software development) and support centers — shared services centers (SSCs), global business services (GBS), back offices, business process outsourcing (BPO) or call centers.